BOARD OF VETERANS' APPEALS OMBUDSMAN (CUSTOMER SERVICE): STATUS, INFORMATION AND HELP DESK.
You have reached the Board of Veterans' Appeals (Board or BVA) customer service home page. The Status help desk is under the Chairman of the Board of Veterans Appeals and the Director of Administration. The help desk has been set up to answer your questions, give a status on your case, or direct you to the best possible referral source to answer your questions. We monitor the issues you raise and provide that information to the Chairman and Director.
We are not a chat room, so we are unable to communicate with you as you type. We do however, acknowledge, and respond to every E-mail and the E-mails are answered in the order in which they are received.
All Facebook, Twitter, and Internet addresses will not be answered, nor will political statements, and they will be deleted. We may request verifying information to protect the privacy of our Veterans.
We are unable to intervene in the substance of a claim or require the Appeals Management Center, Regional Office or Medical Center to take specific actions. Claims are adjudicated on their facts and the applicable laws. We are not authorized to intercede in these areas.
Our mailing address is:
Board of Veterans’ Appeals
810 Vermont Avenue, North West
Washington, DC 20420
For your convenience the Board of Veterans' Appeals has a FAX line. FAX: 1 202 343 1889
We may be reached by our phone number 1-800-923-8387 Monday-Friday 9:00am-4:30pm (Eastern time zone).
For an Email status report on your claim before the Board of Veterans’ Appeals, please state your name, file number and request, click here Ask a Question
If you claim is not before the Board, please note the contact numbers or email for your appropriate Regional Office stated at the bottom of this site.